Last updated: 24 January 2026  

This explains, in plain language, how we handle your personal information when you’re a part of the Business Visibility Forum [BVF].

1. What information we collect:

Depending on how you interact with us, we may collect:

- Contact details: name, email address, phone number, postal/suburb details.

- Account details: username, password (stored in encrypted form), profile info, time zone, business details you choose to share.

- Payment info: processed securely via our payment provider; we don’t store full card details.

- Usage which pages you visit, how you use the group platform, time spent on pages, IP address, device type, browser type, and similar analytics data.

- Communication  emails, messages, comments, support requests, participation in calls, and feedback you provide.

We generally collect information directly from you, or automatically when you use our website or community platform.

2. Cookies and tracking:

- Our website and platforms may use cookies and similar tools (like pixels or tags) to remember your login, keep the site secure, and understand how the service is used.

- Some cookies are essential for the site to work; others help with analytics or remembering your preferences.

- You can usually change your browser settings to refuse non‑essential cookies, but the site may not work as smoothly.

3. How we use your information:

We use your personal information to;

- Run the Business Visibility Forum community and provide you with access to content, events, and features.

- Manage your account, payments, and membership status.

- Communicate with you about updates, calls, events, reminders, support, and important changes.

- Send you relevant news, offers, and resources related to the Business Visibility Forum (you can opt out of marketing at any time).

- Monitor usage and improve the service, troubleshoot problems, and plan future content.

- Meet legal obligations and protect our rights if needed (for example, dealing with fraud or misuse).

4. When we share your information:

We don’t sell your personal information. We may share it with;

- Service providers who help us run the group, such as website hosting, email services, SMS platforms, payment processors, analytics tools, or community software.

- Professional advisers (for example, accountants or lawyers) where needed.

- Other members, when you choose to share information in group spaces, comments, or calls.

- Government agencies or regulators if we’re required to by law, court order, or to protect someone’s safety.

- Another business, if we are involved in a sale, merger, restructure, or similar transaction, but only as allowed by law and with appropriate safeguards.

These third parties are only allowed to use your information to provide services to us or as required by law.

5. Where your data is stored:

Your information may be stored or processed in Australia or in other countries where our service providers are located.

We aim to work with reputable providers who use appropriate security measures and comply with relevant privacy laws.

6. How long we keep your information:

We keep your personal information;

- For as long as you are a member and need access to the group.

- For as long as we reasonably need it to meet legal, tax, or record‑keeping obligations, resolve disputes, or enforce agreements.

When we no longer need your data, we will delete it or un‑identify it where reasonable and lawful to do so.

7. Your rights:

Subject to Australian privacy law, you can;

- Ask for a copy of the personal information we hold about you.

- Ask us to correct information that is inaccurate, out‑of‑date, or incomplete.

- Ask us to delete certain information, or to stop using it for particular purposes, where the law allows.

- Change your email or SMS marketing preferences, or unsubscribe from marketing at any time.

To exercise these rights, contact us using the details at the end of this policy. We may need to confirm your identity before actioning your request.

8. Children:

Business Visibility Forum is for adults, not children.

We do not knowingly collect personal information from people under 18. If you believe a minor has provided us with their details, please contact us and we will remove the information where required.

9. Security:

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes using secure systems, limiting access to staff and contractors who need it, and working with service providers who use appropriate security practices.

However, no system is 100% secure. You are responsible for keeping your login details safe and letting us know if you think your account has been compromised.

10. Links and third‑party platforms:

- Business Visibility Forum may use or link to external platforms (for example, a community app, Zoom, Stripe, or other tools).

- These services have their own privacy policies and terms. We encourage you to read them, as we don’t control how those third parties operate.

11. Changes to this Privacy Policy:

We may update this privacy policy from time to time.

If we make significant changes, we’ll let you know via email and/or by posting in the group or on our website.

The “Last updated” date at the top shows when the latest version started.

12. Contact us about privacy:

If you have questions, concerns, or complaints about how we handle your personal information, or if you want to exercise your privacy rights;

- Email: [email protected]

- Postal: 14 Currumbin Chase, Currumbin QLD 4223

- SMS Number: +61 424 360 841

If you’re not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).